WASHBID FOLLOW-UP SCRIPT PACK Pressure washing and soft washing: phone intake, quote follow-ups, rebooking, reviews, missed calls, price objections Template by WashBid (washbid.pages.dev). Free to use and edit. HOW TO USE - Replace everything in {curly braces}. Sign with your first name. Keep texts short. - After a quote: same day -> day 2 -> day 7 -> day 30-60 -> close the file. Stop after the final text. - Only send the day-7 'in your area' text when it's true. - Only text people who gave you their number, and honor STOP right away. - Full guide: washbid.pages.dev/templates/quote-follow-up-scripts/ ======================================================================== PHONE INTAKE ======================================================================== 1. Phone intake - 7 questions (about 5 minutes) ------------------------------------------------ Thanks for calling {business}, this is {your name}. I can usually get you a price before we hang up. Mind if I ask a few quick questions? 1. What's the address? I'll pull it up on the map while we talk. 2. What would you like cleaned? House, driveway, walkways, patio, roof, deck, fence, gutters? 3. How many stories, and what's the siding? Vinyl, brick, stucco, wood? 4. What's bugging you most? Green on the north side, black streaks on the gutters, rust or oil stains? 5. Anything I should know before we wash? Peeling paint, foggy windows, plants you're careful with, pets? 6. Is there an outdoor spigot that works? 7. Is there a date you need it done by? A party, listing the house, an HOA letter? Great. I'll text you a quote with a couple of options in the next few minutes. The price is based on what we just went over. If anything's different when we get there, I'll tell you before we start. Is this the best number to text? ======================================================================== AFTER THE QUOTE ======================================================================== 2. Quote sent - text, same day, with options --------------------------------------------- Hi {first name}, it's {your name} with {business}. Here's your quote for {address}: {quote link} Option A - House wash: ${A} Option B - House wash + driveway: ${B} Option C - House, driveway + gutter brightening: ${C} Tap the link to pick one and grab a date. I have {day} and {day} open. Any questions, just text me back. 3. Day 2 - text ---------------- Hi {first name}, {your name} from {business}. Just making sure the quote came through OK. Happy to answer questions or tweak the options. If you want on the schedule, {day} or {day} are open. 4. Day 7 - text (only when you really are nearby) -------------------------------------------------- Hi {first name}, we're washing a house on {street} this {day}. Since we'll be right around the corner, I can do yours the same day if you'd like. Want me to hold the spot? Your quote: {quote link} 5. Day 30-60 - seasonal text ----------------------------- Hi {first name}, {your name} with {business}. Checking back on your quote for {address}. {Spring} dates are filling up. If you still want it done before {holiday or event}, reply YES and I'll send open days. Your price is good until {date}. 6. Final text - close the file ------------------------------- Hi {first name}, I haven't heard back, so I'll close out your quote for now. No problem at all. If you want it cleaned down the road, reply to this text and I'll pull it back up. Thanks for considering {business}! ======================================================================== REBOOK ======================================================================== 7. 11-month rebook reminder - text ----------------------------------- Hi {first name}, {your name} with {business}. It's been almost a year since we washed your {house} on {street}. Want me to put you back on the schedule for {month}? Reply YES and I'll send a couple of dates and your price. 8. January pre-booking blast - text to past customers ------------------------------------------------------ Hi {first name}, it's {your name} with {business}. We're booking spring house washes now. Book by {date} and you get first pick of dates{, plus {perk}}. Reply SPRING and I'll send your price and open days. (Reply STOP to opt out.) ======================================================================== REVIEWS ======================================================================== 9. Review request - text after payment --------------------------------------- Thanks again, {first name}! Hope you're enjoying the clean {house}. If you were happy with the job, a quick Google review helps a small business like mine more than you'd think: {review link}. It takes about a minute. Thank you! ======================================================================== MISSED CALLS ======================================================================== 10. Missed-call auto-reply - text --------------------------------- Hi, this is {your name} with {business}. Sorry I missed your call, I'm on a job right now. Text me your address and what you'd like cleaned and I'll send you a price, usually within {X} hours. Or get a quote here: {quote link} ======================================================================== PRICE OBJECTION ======================================================================== 11. "Can you do it cheaper?" - reply ------------------------------------ I get it, {first name}, it's a real expense. I can't do the same work for less, but I can change the work. Option A ({house wash only}) is ${A}. Or we can do {the front and sides} now and {the back} on the next visit. Either way you get {the same insured crew, a soft wash that's safe for your siding, and before and after photos}. Want me to send the smaller option? ------------------------------------------------------------------------ Template by WashBid (washbid.pages.dev)